Curriculum Vitae

Product & Enterprise Architect · London, UK

Summary

Expert Product Architect helping shape service providers' end-to-end quote, order, and assurance journey. Extensive knowledge building cloud-native, catalogue-driven order management solutions ensuring usability, flexibility, and scalability. Strong track record in driving customer success, increasing revenue, and people development — with deep expertise in TMForum and MEF industry standards.

Experience
Architect Apr 2021 — Present

OneWeb (now Eutelsat) · London, UK

  • Led digitisation of OSS/BSS workflow, migrating from legacy to cloud-native using Salesforce/Conga, ServiceNow, and an API-first approach.
  • Led digital transformation of contract and product framework and management.
  • Built integration patterns between Salesforce, Conga, Order Management, and Nokia FlowOne via MuleSoft, supporting the telco ESB pattern.
  • Digital Product Lead for Product Catalogue Modelling and Fulfilment via Order Management and Provisioning Platform.
  • Defined the product model for low-orbit satellite service providers — adopted by MEF as a standard.
  • Created KPIs for measuring product performance for revenue recognition and service assurance.
  • Architected communication of catalogue specifications across CRM, CPQ, OM, Provisioning, and Billing using TMF Open APIs.
  • Created integration patterns enabling customers to connect with OneWeb via TMF Open APIs (TMF 622, 640, 641).
Enterprise Architecture Salesforce MuleSoft TMF Open APIs OSS/BSS Cloud Native Satellite & Telecoms
Principal Consultant — E2E Architect 2010 — 2021

Sigma / Hansen Technologies · UK

  • Delivered more than 16 successful implementations, overseeing architecture and delivery with full customer satisfaction.
  • Acted as liaison between customer enterprise architects and the product team to deliver solutions maximising product capabilities.
  • SME for Hansen Catalogue, CPQ, OM, and Inventory Products, guiding customers through design and implementation.
  • Utilised TMForum's SID and Business Process Framework to build enterprise architecture frameworks for customers.
  • Created process models for Quote to Order, Order to Fulfilment, Fulfilment to Activation, and Provisioning.
  • Product Owner for fulfilment products — defined Epics, User Stories, backlogs, risk mitigation, and MVP scoping.
  • Built CI/CD pipelines using GitHub/GitLab; defined Disaster Recovery product strategy and customer architecture.
  • Led multidisciplinary, geographically distributed teams across AMS, EMEA, and APAC.
Solution Architecture Hansen Suite Product Ownership TMForum SID / eTOM CI/CD Agile / Scrum Utilities & Energy
Education

MBA (Information Technology)

2008 — 2010

Bachelor of Engineering

2003 — 2007

Certifications

TOGAF 10 Practitioner — The Open Group

Hansen Suite — Catalogue, CPQ, OM, Portfolio Inventory, Provisioning

TM Forum Information Framework (SID) — Foundation & Knowledge

Business Process Framework (eTOM) — Knowledge & Foundation

ITIL Foundation

Certified Scrum Master

Skills

Architecture & Strategy

Enterprise Architecture Solution Architecture Product Architecture Catalogue Modelling Order Fulfilment High Availability & DR

Integration & APIs

TMF Open APIs MEF Standards MuleSoft ESB Patterns OAuth 2.0 OKTA / Azure AD / OpenID

Platforms & Tools

Salesforce (CPQ, LWC, Service Cloud) ServiceNow AWS Azure Kubernetes Docker Jenkins GitHub Actions Ansible

Delivery

Agile / Scrum / Kanban Business Analysis Team Management Release Management BPMN / BPEL